Frequently asked questions
Ask us anything!
Do you offer in-person consultations?
Absolutely! We love to meet with our couples, and our hours are flexible throughout the weekdays, and weekends! Feel free to contact us to begin the conversation!
What is the design process?
1. Browse and choose your suite or request a custom design.
2. Confirm the number of guests and the quantity of invitations.
3. Arrange a quote
4. Accept and pay
5. Begin to design!
6. Approve your artwork
7. Send to production
8. Collect or deliver!
Do you offer samples?
Of course! We offer a selection of stationery designs and fine art finishes to suit every style.
We custom pack our samples to ensure we create the perfect solution for you to see and feel the quality of our stationery that we pride ourselves in!
We suggest purchasing samples before you invest in your forever suite!
Do you have a minimum order?
We require a minimum order of 50 units for all specialty printing methods, and we charge an artwork fee and delivery fee for all quantities that fall below 40 units to all digitally printed suites.
When can I expect to receive my order?
Once we receive your order/payment and wording, the design process starts immediately. Allow one week from placing your order to receiving your emailed proof.
Your final invoice includes 2-3 concept deigns, necessary detail changes, final production, print and standard postage. Initial proofs will be emailed as a pdf within 3-5 working days.
Full payment is required before your artwork is created and emailed through to you for approval, unless agreed upon otherwise.
No refunds are accepted.
Once you have sent us your approval to print, allow at least 3 - 4 weeks for printing assembly and delivery (dependent on print method chosen).
How many revisions are included in the design process?
We draft up to 2-3 concept designs in your initial design process based off your inspiration or chosen template/collection. You are entitled to 3 rounds of changes of minor edits after the initial design is presented. Please revise your proofs carefully before submitting a request to edit the design. These edits can be any of the following:
1. Alterations in text styles (font, size and colour).
2. Format and edit text.
3. Reposition graphics.
Any further alterations you request after the 3 rounds of edits and/or changes beyond the scope of the design brief will incur extra charges at ILIYA’s rate of $120 per hour.
Do you offer digital versions of your files for purchase?
Yes! We are qualified graphic designers, and we offer all graphic services and finishes.
If our print prices don't meet your budget, we offer exclusive digital design files for you to keep and print or send as you wish!
Ask us about custom designed digital designs via email.
How far in advance should I place my order?
We recommend a minimum of 3 months prior to the date (dependent on print method chosen), from which you plan to delivery your suite to your guests.
Do you work with international clients?
Yes! We definitely do. We love seeing our designs created and shared across the world! All secure payments are made via online with PalPal.
Delivery costs are charged in addition; such additional charges are displayed during checkout.
Can I rush the order process for a faster delivery?
If you require a shorter delivery time let us know and we will do our best to meet your deadline.
Can I change the quantities of my order once it has been placed?
All products are made to order and once we have received your order and payment your designs gets started, therefore we do not offer refunds.
If you wish to add to your order, you are required to submit a new order and payment, and may be charged additional delivery fees dependent on the time of purchase and production.
We encourage you to choose carefully, and be mindful of all required stationery and additional cards.
What is duplexing?
Stacked cards! Similar to mounting, duplexing is the process of professionally glueing two sheets of paper together.
We love duplexing stock and we will always help guide you to the perfect creative finish.
Duplexing can be done with two types of any card colour and finish and is a great way of achieving a thicker feel when a desired stock only has a specific maximum weight.
Do you offer a guest addressing service?
Yes! We are all about personal finishes! Please ensure to select your personalised finish at checkout.
How many spare invitations should I order?
We suggest a minimum of 10, for blank guest names and as a keepsake.
How can I order a custom design suite?
If you have a design inquiry, please feel free to email Jess at firstname.lastname@example.org
Who does all your artwork?
That would be our Creative Director, and Graphic designer Jess!
All artwork is directly straight to Jess and all conversations are kept private and confidential.
We welcome you to share your love story and trust in our designs and experience to help create the perfect design suite for your forever!
Did we miss anything? Email us directly at email@example.com if you have a question we may have missed!